Q: Can I cancel my order? A: If you wish to cancel your order, please Email us at email@example.com ASAP! Please also let us know your reason for canceling, as this is really helpful information for us! Orders move through our systems quickly to allow us to dispatch them ASAP, so we can’t guarantee that we can cancel an order once it has been placed (even if it hasn't yet left our warehouse). However we will always try, and if we’re unable to do so we can guide you through our Returns process.
Q: Can I return my order? A: Yes! Items purchased directly from our website can be returned to us within 30 days from the date of delivery. To request a return, please Email us at firstname.lastname@example.org and we can guide you through the process. Please also let us know why you want to return, as this is really helpful information for us! Any returned items must be unused and in a re-saleable condition. You’ll need to cover any return postage costs yourself, and we'd always recommend using a tracked postal service. Please also note that all returns must be pre-authorized by our team - any unauthorized returns may not be processed.
Q: I think I've been wrongly charged. A: When you place an order with us, you will receive an email straight after placing your order, confirming your order details and the amount that you will be charged. Please be aware that some banks may charge a small foreign transaction fee - this is not something that Sportlink receives or is liable to refund. However, if anything looks unusual, please let us know straight away so we can investigate further.
Does Sportlink Waterproof Case Work with Wireless Charging?
Sportlink waterproof case is compatible with Qi wireless charging, and we specially make another Waterproof Magsafe Case that will work with the MagSafe ecosystem of accessories!
Who Can I Contact for Other Questions?
Can't find the answer you need in our support center? Please email us directly at email@example.com or drop us a message on Facebook or Instagram with your email address and we will get back to you as soon as possible. Thanks!
Return & Refund
Return Policy Need to return something? No problem! We hope you love your SPORTLINK gear. If that's not the case, we can help you to make a return on any valid items. All you need is your order number and the email address associated with your order to get started.
Valid items can be returned for free within 30 days of the ship date of your order. Returned products will only be accepted if they are in unused condition with the original packaging intact. We cannot guarantee that your item will be accepted as a valid return if it does not meet these requirements. If your item is not accepted as a valid return you may not receive your refund.
*Used items or items that no longer have their original packaging intact are not valid for return and will not be accepted.
Refund Policy The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. We never charge any restocking fees for your return. Your refund will cover the value of the returned item(s) at the time of purchase, minus any discounts that were applied to your order. Your refund will be issued to the original method of payment once your returned items have been received, processed, and restocked at our warehouses. We cannot issue a refund for a returned item to any payment method besides the original payment method used to place the order.
International Return Policy We support international returns! If you are unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund (excluding shipping costs) as long as the item is in unused condition and the original packaging is intact. However, we are not able to cover return shipping fees for packages that are returned to us. Please feel free to email our team with any questions regarding the international return process at firstname.lastname@example.org.