Q: Which couriers do you use? A: We use a number of different couriers worldwide, including DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion. These couriers are our chosen partners and we see on-time success rates of around 95% globally. Whilst we always do our best to get orders to our customers on time, there are occasional delays which are often out of our control. We really appreciate your patience in allowing a couple of extra days for orders to arrive in these situations.
Q: When do I get my shipping confirmation? A: Orders are usually processed within 1 business day. Keep in mind if you placed your order on a Friday it may not be processed until the following Monday. You will receive a shipping confirmation email as soon as your order has been dispatched! If not, please check your spam/junk folder for an email from Sportlink. If you have checked all of the above and still don't have a shipping confirmation please Email us directly at email@example.com.
Q: When will my order be delivered? A: Our shipping time frames depend on where you are located and the shipping method you choose at checkout. All orders are processed within 1 business day. The day that your order is dispatched is 'Day 0', and it should then arrive within the business-day timeframe provided for your chosen shipping option at checkout.
Q: How can I track my order? A: The easiest way to track your order is by clicking the "Track Your Order" button on the shipping confirmation email you will have received if your order has already shipped. You can also find your tracking information by logging into your SPORTLINK account to check your order, you will find the tracking link below the product information on the order's page.
Q: Why hasn't my tracking link been activated? A: Once you receive your Shipping Confirmation email, please allow up to 24 hours for your tracking link to update. It may initially be a blank page, but it will activate shortly - your order is already on its way but the systems sometimes take a little longer to catch up! If your tracking link has not been activated for 2 business days, please contact our Customer Service team and we will always do our best to help.
Does Sportlink Waterproof Case Work with Wireless Charging?
Sportlink waterproof case is compatible with Qi wireless charging, and we specially make another Waterproof Magsafe Case that will work with the MagSafe ecosystem of accessories!
Who Can I Contact for Other Questions?
Can't find the answer you need in our support center? Please email us directly at firstname.lastname@example.org or drop us a message on Facebook or Instagram with your email address and we will get back to you as soon as possible. Thanks!
Return & Refund
Return Policy Need to return something? No problem! We hope you love your SPORTLINK gear. If that's not the case, we can help you to make a return on any valid items. All you need is your order number and the email address associated with your order to get started.
Valid items can be returned for free within 30 days of the ship date of your order. Returned products will only be accepted if they are in unused condition with the original packaging intact. We cannot guarantee that your item will be accepted as a valid return if it does not meet these requirements. If your item is not accepted as a valid return you may not receive your refund.
*Used items or items that no longer have their original packaging intact are not valid for return and will not be accepted.
Refund Policy The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. We never charge any restocking fees for your return. Your refund will cover the value of the returned item(s) at the time of purchase, minus any discounts that were applied to your order. Your refund will be issued to the original method of payment once your returned items have been received, processed, and restocked at our warehouses. We cannot issue a refund for a returned item to any payment method besides the original payment method used to place the order.
International Return Policy We support international returns! If you are unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund (excluding shipping costs) as long as the item is in unused condition and the original packaging is intact. However, we are not able to cover return shipping fees for packages that are returned to us. Please feel free to email our team with any questions regarding the international return process at email@example.com.