Q: Which couriers do you use?
A: We use a number of different couriers worldwide, including DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.
These couriers are our chosen partners and we see on-time success rates of around 95% globally. Whilst we always do our best to get orders to our customers on time, there are occasional delays which are often out of our control. We really appreciate your patience in allowing a couple of extra days for orders to arrive in these situations.
Q: When do I get my shipping confirmation?
A: Orders are usually processed within 1 business day. Keep in mind if you placed your order on a Friday it may not be processed until the following Monday. You will receive a shipping confirmation email as soon as your order has been dispatched! If not, please check your spam/junk folder for an email from Sportlink. If you have checked all of the above and still don't have a shipping confirmation please Email us directly at cs@sportlinkcase.com.
Q: When will my order be delivered?
A: Our shipping time frames depend on where you are located and the shipping method you choose at checkout. All orders are processed within 1 business day. The day that your order is dispatched is 'Day 0', and it should then arrive within the business-day timeframe provided for your chosen shipping option at checkout.
Q: How can I track my order?
A: The easiest way to track your order is by clicking the "Track Your Order" button on the shipping confirmation email you will have received if your order has already shipped. You can also find your tracking information by logging into your SPORTLINK account to check your order, you will find the tracking link below the product information on the order's page.
Q: Why hasn't my tracking link been activated?
A: Once you receive your Shipping Confirmation email, please allow up to 24 hours for your tracking link to update. It may initially be a blank page, but it will activate shortly - your order is already on its way but the systems sometimes take a little longer to catch up!
If your tracking link has not been activated for 2 business days, please contact our Customer Service team and we will always do our best to help.