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FAQ

Frequently Asked Questions

Q: Apple iPhones are water-resistant, why would I want a waterproof case when the device already covers that?

A: We understand that many of our customers are completely content with the water protection already built into their devices. Because of this, we’ve designed shockproof cases for our less-aquatic customers who can still benefit from the drop protection. Those who are a bit more amphibious, however, may need a fully waterproof option, so the waterproof case is here to provide protection from 2 meters of water for up to 30 minutes!

Q: Will the new cases for new iPhones fit existing iPhone models?

A: Because of the new form factor with the iPhone 13 mini/13/13 pro/13 Pro Max, none of our new waterproof cases will be compatible with the previous iPhone.

Q: How is the case waterproof?

A: The case utilizes our unique patent-pending technology to prevent water from entering.

Q: How deep can this case go in the water?

A: The case can go down to 3.3 feet (1 meter) deep underwater for continuous submersion or to 6.6 feet (2 meters) for up to 30 minutes.

Q: The person on the other side cannot hear me very well. What can I do?

A: Follow the steps in the manual to reinstall the case. If the problem persists, be sure to check the microphone area to make sure no water droplets or debris are blocking the waterproof membrane on the port.

Q: Can I keep my screen protector on and still install the waterproof case?

A: This case is designed to fit the bare device perfectly, any extra material will affect its functionality and the user experience of the case. So be sure to remove any skin or screen protectors from the device before installing the case.

Q: Will the touchscreen feel a little less sensitive?

A: The premium protection this case provides for your screen from water, dust, droplets, and snow does take time to get used to. After using it for a while, you will be able to discern how much pressure is required. Please make sure to remove any extra screen protector from your device before installing the case, and squeeze the air out of the case before closing the charging port cover to enhance the experience.

Q: Will the case still protect my device if there is some damage?

A: It protects your device from both external elements and impact. Due to possible variations in types and extent of damages, we cannot guarantee the case to be in proper working condition for all types of damage. However, you can always verify by conducting a water test if you drop and damage your case to ensure it is still in proper working condition. As for impact protection, as long as all parts of the case are still able to stay intact, then your device should still have protection against impact from drops. Prompt replacement is recommended after any damages.

Q: How do I charge my device with this case?

A: You can access the charging port by using your finger to open the port cover on the bottom side of the case.

NOTE: While the port cover is open, the case is no longer waterproof. Once you finish using the ports, please securely place the port cover back into place again to enable waterproof protection.

Q: Will the photo or video quality be affected by the case?

A: No, the photo and video quality will not be affected by the case.

Q: Will the sound quality be affected by the case?

A: Because of the materials used, the sound quality will not be affected by the case.

Q: Can the case protect against drops & impact?

A: Yes, the shock-absorbent Thermoplastic Silicone Vulcanize and impact-resistant Polycarbonate materials protect your device from drops and impact. This case has passed the MIL-STD-810F Military Specification Drop Test, which is the highest level of durability testing based on military requirements.

NOTE: Please do not use a damaged case to protect your device. Contact us to request a replacement or purchase another case.

Q: Is my screen protected by this case?

A: Yes, the sides of the case surrounding the screen are designed to be slightly elevated in order to protect the screen from impact. Also, the built-in screen protector on the case features a 4H hardness rating to protect against scratches, and, unlike common PET screen protectors, can shield the screen from minor impacts resulting from daily objects such as car keys, utensils, loose change, etc.

Q: Is there a lanyard hole for the case?

A: Yes, the lanyard hole is located near the charging port on the bottom of the case. You may strap on a lanyard (included) for additional security.

Q: I noticed water under the latches of my case when I opened it up. Is this normal?

A: Yes, this is normal. Some water may be found under the latches. Dry the water completely before charging and/or opening up the case. If you see the water underneath the rubber covers, remove the case and contact our customer service team.

Q: If I open the latches or rubber covers daily, will they wear out over time?

A: The case has gone through vigorous testing prior to and during development to ensure that the latches and rubber covers will not wear out. In order to simulate normal use, all parts have been tested over 2,000 times without incidental damage or tearing.